Shipping & Terms
Customer Service Contact
Phone: 08 6420 2417
Shipping within Australia and Free Delivery
We offer flat-rate $8.00 shipping using Australia Post Standard Delivery service to all addresses within Australia. Delivery is free for orders over $100AUD to Australia.
Watches are sent Express Post for free. Select free standard shipping at check-out and we will upgrade you to Express our end.
Your order should be delivered within 4-7 working days. Australia Post Standard mail has no tracking and does not require a signature for delivery. We do not take responsibility for missing parcels shipped without tracking. Express Post has delivery confirmation included.
Delivery on watches
Watches are sent Express Post for free. Your watch will arrive is 2-5 days depending on the destination postcode.
Pick-up from our store
At check-out you will also have the option of electing to pick up from our store in Fremantle. Items will be held for 14 days, after that we will cancel your order.
If you require a faster service please select Express Post option at the checkout. (Extra cost applicable depending on item/s size, weight and destination). This is calculated at the checkout. Express Post has delivery confirmation included.
All orders are dispatched following the successful processing of your bank and address details. This process ensures your safety and ours against Credit Card fraud.
We usually ship the same or next business day. If delays occur we will contact you immediately. Delivery in Australia typically takes 3-7 working days (with standard shipping). This does not include delivery to remote rural addresses in country areas, which have the same postcode as a township in the networks.
We will send you an email immediately notifying you that your order has been shipped.
Upon shipment you will be emailed an Order Tracking Number (Express orders only).
If you have any questions at all email us at any time.
We are unable to ship overseas at this time. You are welcome to email us for a custom shipping quote. Some large items and items with batteries are unable to be shipped overseas, sorry.
We do our best to make sure all items on the website are in-stock, if they’re unavailable for purchase it means we’ve sold out. Keep an eye on the site as new products and colours are being added all the time. We will notify you upon processing of your order if there will be any delays. We are under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.
Returns and Exchanges Policy
All sales are final, however where reasonable exchanges are possible if the item is unused and in sellable condition with the original packaging. A receipt will be required for any exchanges.
If your package is damaged we are happy to replace it if we are notified of your intention to return damaged goods within 3 business days of delivery. Contact us with your name, address, order number and reason for return.
Contact us if you have any questions or special circumstances.
Faulty items will only be accepted if the goods are delivered to you damaged or there is a subsequent manufacturing fault identified within a period of 3 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to wear and tear subsequent to receipt by the buyer will not be accepted as faulty.
We accept Credit Card, Paypal Checkout or AfterPay.
Payment is collected from your account upon immediate receipt of your order from our web store. If using a Credit Card or Credit Card via Paypal to pay, all credit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment to COMPENDIUM STORE, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our site as secure as we can make it.
To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Compendium Design Store is committed to ensuring that the personal information provided by all of our customers, including personal information attained through our website, is treated securely, with respect, kept confidential, and used solely for the purpose for which it was supplied.